Case Study Presentation: After Hours Help Desk Support for Blackboard® and other LMS Applications

Case Study Presentation: After Hours Help Desk Support for Blackboard® and other LMS Applications

Join in to hear, John Skuce, Helpdesk Manager at Campbell University talk about:

  • How did Campbell University identify the need for After Hours Help Desk Support for Blackboard® LMS?
  • What changes they made to set up an After Hours Help Desk Support?
  • How did they perform due diligence and proof of concept?
  • How much did it cost?
  • What are the lessons learnt after implementing the change?
  • What role did BlackBeltHelp play in implementing and executing the change?

Date and Time: Tuesday, May 17th 2016, 1 PM-2PM EST

About the Presenter

John Skuce is currently the helpdesk manager at Campbell University in Buies Creek, North Carolina. Over the past 15 years, John has supervised the growth and development of the helpdesk as it has grown from a one-person department to a team of 6 full-time technicians. The helpdesk is tasked with serving 1,500 part-time and full-time faculty and staff and over 6,000 students on 4 campuses with everything from hardware support to software and malware issues to training members of the campus community to utilize the technology offered by the University.

In his BC days (Before Campbell) John was a restauranteur, math instructor, and a technical trainer. John was privileged to attend both NC State University (Go Pack) and UNC Chapel Hill (Go Heels). John enjoys hiking and camping in his spare time.


Who should be attending?

Anyone involved in managing/improving end user IT Help Desk experience like CIO, IT Director, Help Desk Manager, Administrator, and Support Specialist etc.


The Campus Consortium offers Grant Programs towards a variety of products and services. Learn more.

About the Author
Author: Editorial TeamWebsite:
Team of writers and editors at EdTechReview (ETR) - A premier media platform and community for educational stakeholders to connect and find useful news, information and resources on educational technology having a niche subscriber base of 90,000+ and an annual readership of 2.5M+ from over 220 countries and territories across the globe.
For latest updates, you can follow us on Twitter, Linkedin

Like what we do?

The Latest EdTech News To Your Inbox

Follow us:




Latest EdTech News To Your Inbox

The EdTech Tweets

EdTechReview Come & meet Academia team at the HIGHER EDUCATION TECH CONFERENCE 2019, Delhi 28 June, and discuss how they are hel…
About 18 hours ago
EdTechReview Join us at @etr_in HETC 2019 @ Delhi as we welcome Prof. Shailendra Nigam, Chairperson (Admission), IMI. Make sure…
About 19 hours ago

Follow etr_in on Twitter

About ETR Community

EdTechReview (ETR) is a community of and for everyone involved in education technology to connect and collaborate both online and offline to discover, learn, utilize and share about the best ways technology can improve learning, teaching, and leading in the 21st century.

EdTechReview spreads awareness on education technology and its role in 21st century education through best research and practices of using technology in education, and by facilitating events, training, professional development, and consultation in its adoption and implementation.


-> Read More

Join The Community

Subscribe and Join the 80,000+ members who trust us...

Follow us on

I find every news, reviews very informative and interesting. This site is indeed a great site for both teachers and learners. Thanks to EdTech for creating such an enriching site on education. Hats off!!
- Regin Brown, Educationist and Blogger, United Kingdom

My group likes this site because it's so up-to-date and has tons of relevant articles.
- Angela Giuliano, Teacher, New Mexico

Your write ups and articles ignites the minds making them receptive to the whole new wealth of EdTech.
- Jagat Rana, Parent, India

EdTechReview has some great resources for teachers who need to get some ideas about technology in the classroom.
- Loretta Wideman,Teacher, East Africa

EdTechReview keeps educators up to date with trending tech savvy terms relative to the discipline.
- Dr. Ingrid Rizzolo,Education Professional, Curriculum and Instruction Designer, New York City Area

-> Read More

Go to Our Client List

Adobe Avaya Bettasia Bonio Campus Management CK12 CKS Evernote IBM Intel IQPC Kidzania McGraw Hill Moodle Moot USC Rossier CMR University The British School Canadian International School Pathways Ridge Valley

Subscribe to our Newsletters...